Legal Information & Terms | Empower Your Soul
EMPOWER YOUR SOUL
Legal Information
& Terms
A clear guide to our website, courses, coaching, digital resources, privacy, cookies, and your rights
Clarity is an act of care. Trust grows when both sides know what to expect.
CURRENT VERSION — 30 JULY 2026
Empower Your Soul Coach • Trading as Empower Your Soul • Version dated 30 July 2026
This document provides general legal information for Empower Your Soul. It is not a substitute for advice from a qualified Dutch lawyer, especially when services, technology, or legal requirements change.
Contents
Use this index to move through the document. Each part explains our shared rights, responsibilities, and practical ways of working together.
Part I — Welcome, Identity & Scope
1. Welcome
2. Who We Are
3. What These Terms Cover
4. Acceptance, Age & Capacity
5. Helpful Meanings
Part II — Website, Content & Community
6. Using Our Website
7. Intellectual Property
8. Your Personal Licence
9. Your Messages, Stories & Testimonials
10. Community Care & Respectful Conduct
11. Accessibility & Inclusive Access
Part III — Orders, Payments & Consumer Rights
12. Clear Offer Information
13. How an Agreement Is Formed
14. Prices, VAT & Payment
15. Payment Plans & Failed Payments
16. Delivery, Access & Technical Needs
17. Your 14-Day Right of Withdrawal
18. Immediate Digital Access & Early Service Start
19. Refunds, Cancellations & Legal Remedies
20. How Refunds Are Paid
21. Complaints & Kind Resolution
Part IV — Terms for Each Product & Service
22. Free Resources & Lead Magnets
23. Free Courses — Including The Art of Daily Energy
24. Paid Online Courses & Programs
25. Digital Products — eBooks, PDFs, Audio & Downloads
26. Books & Third-Party Marketplaces
27. Free Discovery, Reflection or Clarity Calls
28. One-to-One Coaching
29. Live Workshops, Events & Future Offers
Part V — Wellbeing, Health & Spiritual Disclaimers
30. Educational Purpose
31. Health, Hormones & Medical Care
32. Coaching Is Not Therapy
33. Meditation, Breath, Reiki-Inspired & Energy Practices
34. No Promise of Results
35. Your Personal Responsibility
Part VI — Privacy Notice (GDPR / AVG)
36. Who Controls Your Personal Data
37. Personal Data We May Collect
38. How We Receive Data
39. Why We Use Data & Our Legal Bases
40. Sensitive Health & Wellbeing Data
41. Sharing Data & Service Providers
42. How Long We Keep Data
43. Your Privacy Rights
44. Security & Data Incidents
45. Children’s Privacy
46. Automated Decisions
47. Email, Course Messages & Marketing
Part VII — Cookie Notice
48. Types of Cookies & Similar Technology
49. Your Cookie Choices
50. Current Cookie List
Part VIII — Other Legal Terms
51. Third-Party Websites, Tools & Affiliate Links
52. Suspension & Termination
53. Availability, Updates & Force Majeure
54. Liability
55. Your Responsibility for Unlawful Use
56. Changes to Offers or These Terms
57. Governing Law & Disputes
58. General Clauses
59. Contact Us
Appendix A — Model Withdrawal Form
Closing Note
Part I — Welcome, Identity & Scope
This first part explains who we are, what these terms cover, and how we meet each other with clarity and respect.
1. Welcome
Welcome to Empower Your Soul. We offer learning, coaching, reflection, and spiritual wellbeing resources designed to help women create more calm, energy, self-trust, and loving boundaries.
These Legal Information & Terms explain how our website, emails, free and paid courses, digital products, books, discovery calls, and one-to-one coaching work. They also include our Privacy Notice and Cookie Notice.
Please read this page before you use our services or make a purchase. We have tried to make it warm and simple. Legal words can feel heavy, yet clear agreements can create a safe and grounded space for everyone.
2. Who We Are
“Empower Your Soul,” “we,” “us,” and “our” mean the business identified below:
Information
Details
Legal name
Empower Your Soul Coach
Trading name
Empower Your Soul
Business address
Noord-Holland, The Netherlands
Country of establishment
The Netherlands
VAT ID
Not applicable
Telephone or chat
0031 6 27 159 167
Website
Please contact us when something is unclear. A respectful question is always welcome.
3. What These Terms Cover
These terms apply to:
·our website, blog, landing pages, checkout pages, forms, email messages, and online communities;
·free resources and lead magnets;
·the free course The Art of Daily Energy and other free courses;
·paid online courses, workshops, and group programs;
·digital products, including eBooks, PDFs, journals, workbooks, audio, meditation, and video files;
·free discovery, reflection, or clarity calls;
·one-to-one coaching sessions and coaching packages;
·books sold directly by us or through a third-party marketplace such as Amazon; and
·any future offer that links to these terms.
The sales page, booking page, order confirmation, or signed coaching agreement may contain extra terms for a specific offer. When an offer-specific term conflicts with a general term here, the offer-specific term applies to that offer, unless the law says otherwise.
4. Acceptance, Age & Capacity
By using our website, enrolling, booking, downloading, creating an account, or purchasing, you confirm that you have read and accepted the terms that apply to you.
Our paid services and contractual offers are intended for people aged 18 or older who can legally enter into an agreement. A person under 18 may only use an offer with the clear permission and supervision of a parent or legal guardian, and only when we agree in writing.
If you do not agree with these terms, please do not purchase or use the relevant service. You may still contact us with a question before deciding.
5. Helpful Meanings
Word
Meaning
Consumer
A person who acts mainly for private purposes, not for a business or profession.
Business customer
A person or organisation buying mainly for business or professional purposes.
Digital content
Content supplied in digital form, such as an eBook, PDF, audio, video, download, or course material.
Service
Work or access we provide, such as coaching, a course, a call, or a program.
Offer page
The page or message that describes a specific product or service, including price, access, dates, and what is included.
Agreement
The contract created when we accept your order, enrolment, or booking.
Platform
A website or service used to deliver, book, host, pay for, or communicate about an offer.
Part II — Website, Content & Community
Our online space is made for learning and gentle growth. These rules protect the work, the community, and each person who enters it.
6. Using Our Website
You may use our website and free public content for your own lawful, personal, non-commercial use. You agree not to damage, overload, copy, scrape, reverse engineer, hack, bypass security, spread harmful code, or use our website in a way that harms us or another person.
You are responsible for your own device, internet access, passwords, and account activity. Please keep your login details private. Tell us promptly if you believe someone has used your account without permission.
We may update, pause, move, or remove website features when needed for safety, maintenance, legal compliance, or business reasons. We will try to give reasonable notice when a major change affects a paid service.
7. Intellectual Property
The website and our original materials belong to Empower Your Soul or are used with permission. This includes our brand name, logos, course lessons, emails, blog posts, designs, frameworks, exercises, meditations, audio, videos, eBooks, PDFs, journals, worksheets, and coaching materials.
Copyright and other intellectual property rights remain with us or the relevant rights holder. Purchasing or receiving access does not transfer ownership to you.
8. Your Personal Licence
When we give you access to content, we give you a limited, personal, non-exclusive, non-transferable licence to use it for your own learning and wellbeing. Unless we give written permission, you may not:
·share your login or files with another person;
·copy, publish, translate, adapt, teach, sell, sublicense, upload, or distribute the material;
·remove copyright notices or brand marks;
·use the material to train an artificial intelligence system or build a competing product;
·record a live session, call, workshop, or community meeting without written consent; or
·use our content for commercial, professional, or group teaching purposes.
You may print a reasonable number of copies of downloadable worksheets for your own personal use. Please contact us for a professional or group licence.
9. Your Messages, Stories & Testimonials
When you send us a question, reflection, review, comment, photo, audio, or other content, you keep ownership of your original content. You give us only the rights needed to receive it, respond, provide the service, keep records, and protect our legal rights.
We will not publicly use your name, image, voice, health story, private message, or testimonial for marketing without a clear legal basis and, where needed, your separate permission. You may withdraw consent for future use, though this may not affect lawful use that already happened.
Please do not send content that is unlawful, abusive, misleading, discriminatory, threatening, defamatory, invasive of privacy, or owned by someone else without permission.
10. Community Care & Respectful Conduct
If an offer includes a group, comments area, community, or live meeting, we ask each person to help create a kind and safe space.
·Speak with respect, even when views differ.
·Keep other members’ personal stories private.
·Do not give medical diagnoses or pressure others to follow advice.
·Do not promote, sell, recruit, spam, or send private sales messages without permission.
·Do not harass, shame, threaten, discriminate, or share harmful content.
·Follow the host’s safety and participation guidance.
We may remove content or suspend access when reasonably needed to protect members, the program, or the law. When possible, we will explain the concern and offer a fair chance to respond.
11. Accessibility & Inclusive Access
We want our online space to be calm, clear, and usable. We aim to use simple language, clear headings, readable design, captions or text alternatives where practical, and accessible ways to contact us.
Accessibility needs are personal. Please email [email protected] if you need a reasonable alternative format or support to access an offer. We will consider each request with care, within what is reasonable and possible for a small business.
Part III — Orders, Payments & Consumer Rights
This part explains how an order becomes an agreement, how payment works, and the rights consumers have when buying online.
12. Clear Offer Information
Before you order, the offer page or checkout will describe the main features of the offer, what is included and excluded, the total price including applicable VAT, any extra costs, access period, start date, technical needs, payment plan, cancellation terms, and other important limits.
Important information will not be hidden only in these terms. Please also read the offer page carefully. If you see an error, contact us before paying.
13. How an Agreement Is Formed
An order, enrolment, or booking is an offer from you to enter into an agreement. The agreement is formed when we send a confirmation, provide access, or otherwise clearly accept the order.
We may refuse or cancel an order before acceptance when there is a clear pricing or technical error, suspected fraud, unlawful use, lack of availability, or another reasonable ground. If we have already received payment, we will refund it unless the law allows us to withhold an amount.
After the agreement is formed, we will provide the required information in a form you can keep, such as an email or downloadable document.
14. Prices, VAT & Payment
Prices shown to consumers include VAT when VAT applies, unless the offer clearly and lawfully says otherwise. Any extra charges will be shown before the order is placed.
Online payments are currently processed through PayPal. The payment methods available through PayPal appear at checkout. You must provide correct billing information and have permission to use the chosen payment method.
We do not normally receive or store your full card or bank details. PayPal processes payment details under its own privacy, security, and user terms. We may receive payment status, transaction references, contact details, and information needed for invoices, refunds, fraud prevention, and accounting.
15. Payment Plans & Failed Payments
A payment plan divides the full purchase price into instalments. It is not a monthly cancel-any-time membership unless the offer page clearly says that it is.
By choosing a payment plan, you agree to pay all instalments when due, subject to your legal rights. If a payment fails, we may retry it, contact you, pause access, or use reasonable collection steps. We will not charge fees that the law does not allow.
Please contact us early if a payment problem arises. Honest communication often creates a kinder solution.
16. Delivery, Access & Technical Needs
Digital access is normally delivered through email, a download link, or an account in Mastermind Business Hub after successful payment or enrolment. The offer page will state when access begins and how long it lasts.
You are responsible for having a suitable device, supported software, a working email address, and reliable internet access. We will state known technical requirements when they are important.
If you do not receive access, please check spam and promotions folders, confirm the email address used at checkout, and contact [email protected]. We will take reasonable steps to help.
Digital content and services must match the agreement and applicable consumer law. Nothing in these terms removes your legal rights when content is faulty, unsafe, unavailable beyond a minor interruption, or not as described.
17. Your 14-Day Right of Withdrawal
Your legal right comes first
The rules below describe the usual EU and Dutch consumer cooling-off rights for online purchases. Mandatory law always overrides this document. Business customers do not normally have the same statutory cooling-off right.
When you buy online as a consumer, you usually have 14 calendar days to withdraw without giving a reason:
·for a service, the period usually begins on the day after the agreement is confirmed;
·for digital content supplied online, the period usually begins on the day after the agreement is confirmed; and
·for a physical product sold directly by us, the period usually begins on the day after you, or a person chosen by you, receives it.
To withdraw, send a clear statement to [email protected], or use any withdrawal or contact form made available at empoweryoursoulcoach.com. You may also use the model form in Appendix A. You do not have to explain why.
Where required by law, our website will provide a clear and accessible online withdrawal option during the legal period. When you use an online option, we will send a confirmation you can keep.
18. Immediate Digital Access & Early Service Start
Many people want an eBook, course, download, or booked service to begin right away. The law has special rules for this.
18.1 Digital content supplied immediately
For digital content not supplied on a physical medium, such as an eBook, PDF, audio, video, or download, we may ask you to:
·expressly agree that delivery may begin during the 14-day withdrawal period; and
·acknowledge that you lose the right of withdrawal once the digital supply begins, where the law allows this.
We will record this agreement and include it in the order confirmation. Access should begin only after the required consent is given. If the legal steps are not completed correctly, your withdrawal right may continue.
18.2 Services beginning during the 14-day period
For coaching, courses, or another service that begins during the withdrawal period, we may ask you to expressly request an early start. If you later withdraw, you may need to pay a fair proportion for the service already supplied, when the law allows this and the required information and consent were provided.
If a service is fully performed within the withdrawal period, the withdrawal right may end only when all legal conditions are met, including your prior express consent and acknowledgement where required.
19. Refunds, Cancellations & Legal Remedies
Your statutory consumer rights always come first. A statement such as “no refunds” never removes a right that the law gives you.
Outside the legal withdrawal period, or after a withdrawal right has lawfully ended, purchases are generally non-refundable unless:
·the offer page includes a voluntary refund promise;
·we cancel the offer and cannot provide a fair replacement;
·the content or service does not conform to the agreement and the law gives you a repair, replacement, price reduction, or refund; or
·another mandatory legal right applies.
A change of mind, lack of time, failure to log in, or not completing a course does not by itself create a refund right after the legal period has ended. We will still listen with care and consider fair solutions case by case.
Specific scheduling cancellations for calls and coaching are explained in Part IV. They are separate from the statutory right of withdrawal.
20. How Refunds Are Paid
When a refund is due, we will normally use the same payment method you used, unless you agree to another method. We will not charge a refund fee that the law does not allow.
For a valid consumer withdrawal, repayment will be made within the legal time limit. For physical goods sold directly by us, the law may allow us to wait until the goods are returned or you provide proof of return.
21. Complaints & Kind Resolution
Please send complaints to [email protected] with your name, order or booking details, what happened, and the outcome you seek. We aim to acknowledge a complaint within 5 business days and give a clear response within 14 calendar days. A complex matter may take longer; if so, we will explain why and provide an update.
We first try to resolve concerns through honest, respectful conversation. If we cannot resolve a consumer dispute, you may use any recognised alternative dispute resolution body or court that is available to you under applicable law.
The former European Online Dispute Resolution platform closed in 2025, so this document does not direct you to that old platform.
Part IV — Terms for Each Product & Service
This part gathers the special terms for each type of offer, so all information can live on one clear legal page.
22. Free Resources & Lead Magnets
Free PDFs, guides, audio, checklists, and other gifts are provided for personal learning and inspiration. They are not a promise of a specific outcome and may be updated or withdrawn.
When a free resource is delivered by email, we may send the messages needed to provide that resource. Marketing emails beyond the requested resource are sent only when we have a lawful basis, as explained in the Privacy Notice.
23. Free Courses — Including The Art of Daily Energy
The Art of Daily Energy and other free courses are offered without a course fee. They may include scheduled emails, lessons, reflections, links, videos, worksheets, and invitations to other offers.
·Access is personal and may not be shared.
·The course is educational and does not provide medical or mental health treatment.
·We may update the lessons, delivery schedule, or platform when reasonably needed.
·We may stop offering a free course, but we will try to give notice when practical.
·You may unsubscribe from course emails, although doing so may stop delivery of the course.
·Promotional messages will be clearly identified and will include an easy unsubscribe option.
·No certificate, qualification, or professional licence is included unless the offer page clearly states otherwise.
Because no course fee is charged, there is no purchase price to refund. Your privacy and email rights still apply.
24. Paid Online Courses & Programs
A paid course or program includes the material, access period, support, live elements, and community features stated on its offer page.
·Access starts and ends as described on the offer page or order confirmation.
·“Lifetime access” means access for the commercial life of the product or platform, not the lifetime of any person, unless a longer meaning is clearly promised.
·Course schedules, guest teachers, lesson order, and bonus material may change when the overall value and main purpose remain substantially the same.
·Live calls may be recorded only when this is announced and privacy choices are provided.
·You are responsible for attending live elements and using the materials during the access period.
·You may not share your account, recordings, or materials.
·Completion does not create a formal qualification unless this is clearly stated.
The withdrawal, refund, payment-plan, and digital-access rules in Part III apply.
25. Digital Products — eBooks, PDFs, Audio & Downloads
Digital products are delivered in the format stated on the offer page. Please check file type, language, device needs, and included content before buying.
·The licence is for your personal use only.
·You may save reasonable backup copies for your own use.
·You may not resell, share, post, reproduce, or distribute the file.
·You are responsible for downloading and storing the file during the stated availability period.
·Immediate delivery may require express consent to begin supply and acknowledgement about the withdrawal right, as explained in Section 18.
·If a file is faulty or cannot be opened despite meeting the stated technical needs, contact us so we can repair, replace, or otherwise resolve the problem in line with the law.
26. Books & Third-Party Marketplaces
Books may be offered as a direct digital download, Kindle edition, paperback, or another format.
When you buy through Amazon or another marketplace, that platform normally handles the checkout, payment, delivery, returns, and marketplace customer service under its own terms. The seller shown at checkout is responsible for the sales obligations assigned to that seller. Please check the marketplace listing and order confirmation.
Empower Your Soul keeps the intellectual property rights in the book content and brand. A marketplace purchase does not give permission to copy, scan, upload, share, or resell the content except where the law permits resale of a lawful physical copy.
When we sell a physical book directly, applicable consumer rights for physical goods apply, including delivery, conformity, and withdrawal rights.
27. Free Discovery, Reflection or Clarity Calls
A free call is a short conversation, usually up to 30 minutes, to explore your question, reflect on next steps, or see whether a paid offer may be a good fit. Bookings are normally arranged through Google Calendar and held through Google Meet unless another method is agreed.
·A free call is not therapy, medical care, crisis support, or a full coaching program.
·There is no duty to buy anything.
·We may explain a relevant paid offer, but you remain free to choose.
·Unless stated otherwise, one complimentary call is available per person.
·Please reschedule or cancel at least 24 hours before the call when possible.
·Repeated no-shows or misuse may lead us to decline another complimentary booking.
·We may end or reschedule a call for safety, technical, or respectful-conduct reasons.
28. One-to-One Coaching
One-to-one coaching is a collaborative learning and reflection process. It may support goals, habits, emotional calm, boundaries, energy awareness, self-care, and personal growth. The exact scope, session length, number of sessions, price, and access period are stated on the offer page, booking page, invoice, or coaching agreement. Sessions are normally scheduled through Google Calendar and held through Google Meet unless the offer or written agreement says otherwise.
28.1 Your role in coaching
You remain responsible for your choices, actions, health care, relationships, finances, work, and results. Please share relevant limits, ask questions, and say when an exercise does not feel right. You may pause or decline an exercise at any time.
28.2 Scheduling, lateness and missed sessions
·Please give at least 24 hours’ notice to reschedule or cancel a session.
·A session cancelled with less than 24 hours’ notice, or missed without notice, may count as used, except where mandatory law applies or we agree otherwise due to a genuine emergency.
·If you arrive late, the session may still end at the planned time.
·If we need to cancel, we will offer a new time or another fair remedy.
·A coaching package must be used within the access period stated in the offer. If no period is stated, the sessions must be used within 6 months after purchase.
28.3 Communication between sessions
Between-session support is included only when the offer page says so. We may set reasonable limits for response times, message length, channels, and office hours. Email and messaging are not monitored as an emergency service.
28.4 Confidentiality
We treat coaching conversations with care and keep them private, subject to our Privacy Notice. Confidentiality may be limited when disclosure is required by law, needed to protect our legal rights, or reasonably necessary to address a serious and immediate safety concern. Coaching is not protected by the same professional privilege that may apply to licensed health professionals or lawyers.
Neither person may record a session without prior written agreement.
28.5 Ending coaching
Either person may end the coaching relationship in writing. Fees for work already supplied and non-refundable amounts remain due, subject to statutory rights and any offer-specific cancellation promise. We may end or pause coaching when the work is outside our competence, the relationship is no longer constructive, safety is at risk, payments are overdue, or respectful boundaries are not kept. When appropriate, we may suggest another professional resource.
29. Live Workshops, Events & Future Offers
When we offer a dated workshop, live event, group coaching program, membership, retreat, or physical product, the offer page will state the specific dates, access, cancellation rules, and what is included. Some dated services may have legal exceptions to the cooling-off right. We will not claim an exception unless the law allows it and we have clearly informed you before purchase.
Part V — Wellbeing, Health & Spiritual Disclaimers
Our work honours the whole person. It also respects the line between education and professional health care.
30. Educational Purpose
Our content and services are for education, reflection, inspiration, and personal development. They offer ideas and practices, not individual medical, psychological, psychiatric, legal, financial, or other regulated professional advice.
General information may not fit your personal history, body, medicines, diagnosis, culture, beliefs, or life situation. Please use your own judgement and seek qualified support when needed.
31. Health, Hormones & Medical Care
Content about hormones, perimenopause, menopause, sleep, stress, movement, food, supplements, nervous-system regulation, or emotional wellbeing is educational. Empower Your Soul does not diagnose, treat, cure, or prevent disease and does not replace a doctor, registered dietitian, psychologist, psychotherapist, psychiatrist, pharmacist, physiotherapist, or other licensed professional.
·Talk with a qualified health professional before changing medicine, supplements, food, exercise, or treatment.
·Do not delay or stop medical care because of something in our content.
·Stop an exercise and seek appropriate help if you feel pain, dizziness, distress, or another concerning reaction.
·Pregnancy, post-surgery recovery, serious illness, trauma history, and some mental health conditions may require special professional guidance.
·In an emergency or crisis, contact local emergency or crisis services. Our email, course, and coaching channels are not emergency services.
32. Coaching Is Not Therapy
Coaching may include questions, goal setting, reflection, education, gentle accountability, and practical exercises. It is not psychotherapy, psychiatric care, trauma treatment, addiction treatment, or crisis intervention.
If strong trauma, severe depression, suicidal thoughts, psychosis, abuse, addiction, an eating disorder, or another serious health concern is present, please seek a suitably qualified professional. We may pause or decline coaching when a different level of care is needed.
33. Meditation, Breath, Reiki-Inspired & Energy Practices
Some content may include grounding, breath awareness, meditation, visualisation, colour imagery, prayer, Reiki-inspired ideas, prana or energy language, and other spiritual practices. These are offered as optional personal or spiritual wellbeing practices.
They are not medical treatment and are not scientifically or spiritually guaranteed to create a specific result. Beliefs and experiences differ. You may adapt, pause, or decline any practice. Keep breathing natural and comfortable; do not use intense breath practices when they are unsafe for you.
Our work respects many paths. You do not need to hold a particular faith or spiritual belief to participate.
34. No Promise of Results
Stories, reviews, and testimonials describe individual experiences. They are not promises that you will have the same experience. Results depend on many things, including your starting point, choices, effort, health, support, timing, and circumstances.
We promise to bring care, preparation, honesty, and reasonable skill. We do not promise a cure, transformation, income, relationship outcome, weight change, hormone result, or any other specific result.
35. Your Personal Responsibility
You are invited to move gently and wisely. You choose what you use and what you do next. You are responsible for checking whether an activity is suitable, protecting your privacy in groups, seeking professional advice, and making your own decisions.
Small steps still matter. Notice what supports you, celebrate progress with care, and stay grounded in what is true for your own life.
Part VI — Privacy Notice (GDPR / AVG)
Privacy is part of trust. This notice explains what personal data we use, why we use it, how long we keep it, and the choices you have.
36. Who Controls Your Personal Data
The data controller is Empower Your Soul Coach, trading as Empower Your Soul, established in Noord-Holland, The Netherlands. Contact us at [email protected].
A Data Protection Officer has not been appointed because this is not currently applicable to our business.
37. Personal Data We May Collect
Category
Examples
Identity and contact
Name, email address, telephone number, postal or billing address.
Account and course
Login details, enrolments, lesson progress, downloads, participation, support requests.
Order and payment
Products purchased, price, payment status, invoice data, transaction reference. Full payment-card data is normally handled by the payment provider.
Booking and coaching
Appointment details, goals, notes, questions, forms, messages, session history, and information you choose to share.
Wellbeing and health-related
Information you voluntarily share about symptoms, hormones, medicines, diagnoses, mental wellbeing, or other health matters. This is sensitive data.
Communications
Emails, form entries, reviews, complaints, consent records, unsubscribe choices, and customer-service history.
Website and device
IP address, browser, device, pages viewed, referral source, timestamps, security logs, and cookie choices.
Marketing preferences
Which emails you agreed to receive, when consent was given, and when you unsubscribed.
Media and testimonials
Photo, video, voice, story, or testimonial only when we have a valid legal basis and any required permission.
38. How We Receive Data
We receive personal data:
·directly from you when you visit, subscribe, enrol, buy, book, complete a form, attend, message, or share a testimonial;
·automatically through necessary website technology, logs, and cookies;
·from Mastermind Business Hub, PayPal, Google Calendar, Google Meet, Amazon, or another provider when needed to supply the service; and
·from a person who lawfully buys a gift or refers you, when relevant.
39. Why We Use Data & Our Legal Bases
Purpose
Usual legal basis
Provide a course, download, order, booking, coaching service, account, or support
Performance of a contract or steps requested before a contract.
Process payments, invoices, tax records, withdrawals, refunds, and complaints
Contract and legal obligation.
Send course delivery, appointment, security, or service messages
Contract or legitimate interests in operating the service.
Send newsletters and promotional emails
Consent, or the existing-customer exception where the law permits and an easy opt-out is offered.
Improve our website, offers, and customer experience
Legitimate interests, using privacy-friendly data where possible; consent where cookies or tracking require it.
Keep the website secure and prevent fraud or misuse
Legitimate interests and legal obligation where applicable.
Use a testimonial, image, voice, or sensitive personal story in marketing
Consent or another clearly stated lawful basis; separate consent is used when appropriate.
Keep or defend legal claims
Legitimate interests and legal obligation.
Where we rely on legitimate interests, we consider our need, the effect on you, and whether your rights should take priority. You may object in situations allowed by law.
40. Sensitive Health & Wellbeing Data
Health data and some deeply personal wellbeing information receive extra protection. We ask you to share only what is reasonably needed. When we process special-category health data, we use an additional legal condition, such as your explicit consent, unless another condition under the law applies.
You may withdraw consent for future processing at any time. Withdrawal does not make earlier lawful processing unlawful. It may mean that we can no longer safely provide a coaching service that depends on the information.
Please avoid sending medical records, identity documents, or highly sensitive details unless we specifically ask for them through a suitable secure method.
41. Sharing Data & Service Providers
We share personal data only when reasonably needed. Recipients may include:
·website, hosting, domain, security, and IT providers;
·email, customer relationship, automation, form, course, community, and support platforms;
·payment, accounting, bookkeeping, tax, and invoice providers;
·calendar, video-call, cloud-storage, and communication providers;
·professional advisers, insurers, regulators, authorities, or courts when lawfully required;
·a buyer or successor if the business is reorganised, subject to suitable safeguards; and
·marketplaces such as Amazon, which may act as their own controller for marketplace orders.
Our current key providers are: Mastermind Business Hub for the website, landing pages, forms, course delivery, email and CRM automation, built-in analytics, and platform-hosted storage; PayPal for payment processing; Google Calendar for appointment scheduling; and Google Meet for video calls. Accounting and bookkeeping records are currently managed internally.
We require processors to protect data through contracts where required. Some providers may process data outside the European Economic Area. When this happens, we use a lawful transfer method, such as an adequacy decision, approved contractual safeguards, or another valid mechanism.
We do not sell personal data to advertisers.
42. How Long We Keep Data
We keep personal data only as long as reasonably needed for the purpose, legal duties, disputes, security, and record keeping. Our usual retention periods are shown below. We may keep data for a shorter or longer period when the law, a dispute, safety, or a specific service requires it.
Data type
Usual period
Orders, invoices and accounting records
For the legally required administration period, generally at least 7 years and longer where a specific rule requires it.
Course and customer account records
For the access period and usually up to 2 years after the relationship ends, unless needed longer for a complaint, claim, or legal duty.
Coaching forms and session notes
Usually up to 2 years after the last session, unless a shorter period is appropriate or a longer period is needed for a legal claim, safety matter, or legal duty.
General enquiries and support messages
Usually up to 2 years after the matter is closed.
Marketing consent records
While consent is active and as long as needed afterwards to prove consent or honour an opt-out, subject to applicable limitation periods.
Unsubscribe or suppression record
As long as needed to ensure we do not send unwanted marketing again.
Website security logs
Usually up to 12 months, unless needed longer to investigate misuse or a security event.
Cookie data
For the period stated in the cookie banner or cookie table.
Testimonials and media consent
Until consent is withdrawn or the agreed use ends, while keeping minimum proof where legally needed.
43. Your Privacy Rights
Depending on the situation, you may have the right to:
·ask for access to your personal data;
·correct incomplete or inaccurate data;
·ask us to delete data;
·ask us to limit how data is used;
·object to processing based on legitimate interests or to direct marketing;
·receive certain data in a portable form;
·withdraw consent for future processing; and
·complain to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or another competent supervisory authority.
Send a request to [email protected]. We may ask for reasonable information to confirm your identity. We will respond within the time required by law. Some rights have legal limits; for example, we may need to keep invoice data for tax law.
You always have the right to object to direct marketing. The easiest way is to use the unsubscribe link in the email.
44. Security & Data Incidents
We use reasonable technical and organisational steps to protect personal data. These may include secure connections, access controls, strong passwords, updates, backups, limited access, processor agreements, and staff or contractor confidentiality.
No internet system is completely risk-free. If a personal-data breach occurs, we will investigate, limit harm, document it, and notify the authority or affected people when the law requires it.
45. Children’s Privacy
Our website and offers are not designed to collect personal data from children without suitable adult permission. If you believe a child has given us personal data improperly, contact [email protected] so we can review and take appropriate action.
46. Automated Decisions
We do not currently use solely automated decision-making that produces legal or similarly significant effects on you. Mastermind Business Hub may use simple automation to send lessons, reminders, tags, or relevant messages based on your enrolment or actions. A human can review concerns when appropriate.
47. Email, Course Messages & Marketing
We send different kinds of email:
·service emails needed for an order, booking, account, course, security notice, or support request;
·free-course or requested-resource emails needed to deliver what you asked for; and
·marketing emails about our content, books, courses, coaching, or events.
We send marketing emails through Mastermind Business Hub with prior consent, or to existing customers about related offers where the law permits. Marketing consent is not hidden inside these terms or a pre-ticked box. Each marketing email identifies the sender and includes a free and easy unsubscribe method.
Unsubscribing from marketing does not stop essential messages about an active purchase, booking, account, or course you requested. You can contact us if you want to stop a free email course entirely.
Part VII — Cookie Notice
Cookies are small files or similar technologies used by websites. Some help the site work. Others help us understand use or show media and marketing.
48. Types of Cookies & Similar Technology
Type
Purpose
Consent
Strictly necessary / functional
Security, login, forms, checkout, language, cookie choices, and basic site operation.
Usually no consent is required, but we still explain their use.
Privacy-friendly analytics
Measure visits and improve the website with little effect on privacy.
We request consent where the law or the way the analytics tool is configured requires it.
Analytics with greater impact
Detailed measurement, cross-device analysis, or user-level tracking.
Consent is required when the law requires it.
Marketing / tracking
Advertising, retargeting, profiling, or following behaviour across websites.
Prior active consent is required.
Embedded third-party media
Video, social media, maps, scheduling, chat, or other external tools.
Consent may be required before loading, depending on the technology and data use.
49. Your Cookie Choices
Where consent is required, non-essential cookies will not be placed before you actively choose. The cookie banner must offer a clear way to accept or refuse. Consent must not be created by silence, continued browsing, a pre-ticked box, or an unfair cookie wall.
You can change or withdraw your cookie choice as easily as you gave it by using the Cookie Settings control in the website banner or footer. Necessary cookies may still operate because the website cannot work properly without them.
You can also adjust browser settings. Blocking some cookies may affect website features.
50. Current Cookie List
At the date of this document, website and service technology may be supplied by Mastermind Business Hub, PayPal, Google Calendar, and Google Meet. These providers may use necessary, functional, analytics, security, payment, or embedded-service technologies when their features are used.
The live cookie banner or Cookie Settings panel shows the current cookie names, providers, purposes, and durations. This list may change when a provider updates its technology, and the settings panel is the most current record.
Part VIII — Other Legal Terms
These final terms protect a fair and workable relationship without taking away rights that the law gives you.
51. Third-Party Websites, Tools & Affiliate Links
Our website may link to third-party websites, platforms, products, books, videos, payment tools, or services. We do not control their content, availability, privacy, or terms. Please review their information before using them.
Some links may be affiliate links, meaning we may receive a commission if you buy, at no extra cost to you. When a link is sponsored or affiliate-based, we will disclose it clearly where required. A recommendation is not a guarantee that a product is suitable for you.
52. Suspension & Termination
We may pause or end access when reasonably necessary because of non-payment, unlawful use, account sharing, intellectual-property misuse, harassment, security risk, serious breach, platform closure, or another fair reason.
When appropriate, we will give notice and a chance to correct the problem. Immediate action may be needed for safety, fraud, illegal conduct, or serious harm.
Ending access does not remove payment duties already due, intellectual-property duties, confidentiality, privacy obligations, or other clauses that are meant to continue. Mandatory refund rights remain protected.
53. Availability, Updates & Force Majeure
We use reasonable care to provide our offers, but short interruptions may happen because of maintenance, internet failure, platform problems, illness, power failure, cyber incidents, government action, extreme weather, war, labour disruption, or events outside reasonable control.
When such an event affects a paid offer, we will take reasonable steps to reduce the impact. We may reschedule, extend access, provide a reasonable alternative, or refund an affected part when required by law or fair in the circumstances.
54. Liability
Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including mandatory consumer rights and liability for intent, deliberate recklessness, or other matters protected by law.
To the fullest extent permitted by law:
·we are responsible for direct loss that is a reasonably foreseeable result of our breach or lack of reasonable care;
·we are not responsible for loss caused by incorrect information you provide, your failure to follow reasonable instructions, unsuitable use, third-party services, or events outside reasonable control;
·we are not responsible for indirect, special, or consequential loss where the law permits this limit; and
·for a business customer, our total liability relating to an offer is limited to the amount paid for that offer or the amount paid by our insurer for the claim, whichever is higher, unless mandatory law requires more.
For consumers, any limit in this section applies only to the extent it is fair and legally valid. It never removes a remedy that mandatory consumer law gives you.
55. Your Responsibility for Unlawful Use
You are responsible for harm caused by your intentional unlawful use, serious misuse of an account, infringement of another person’s rights, or content you upload without permission. This clause is applied only to the extent fair and lawful, especially for consumers.
56. Changes to Offers or These Terms
We may update these terms to reflect legal changes, new services, technology, security needs, or clearer wording. The “last updated” date will show when the public page changed.
Changes normally apply from publication onward. For an existing paid agreement, we will not make a major harmful change without a valid reason, reasonable notice, and any choice or remedy required by law. The version accepted at purchase remains relevant to that purchase unless a lawful update applies.
57. Governing Law & Disputes
These terms and agreements are governed by Dutch law, unless mandatory consumer law in your country gives you protections that cannot be waived.
Disputes may be brought before the competent Dutch court, subject to mandatory rules that allow a consumer to use the courts of their own country or another required forum.
Before court action, we invite both sides to try a sincere written conversation or suitable mediation, unless urgent action is needed.
58. General Clauses
·If one clause is invalid, the remaining clauses continue. The invalid clause will be read as closely as lawfully possible to its fair purpose.
·A delay in enforcing a right does not mean the right is waived.
·You may not transfer a paid account or agreement without our written consent. We may transfer the agreement as part of a lawful business transfer, while protecting your rights and data.
·These terms, the offer page, order confirmation, and any signed agreement form the agreement for the offer.
·Headings are for ease of reading and do not change the meaning.
·The English version is the official version. If we publish a translation and a difference in meaning appears, the English version will prevail, except where mandatory law requires otherwise.
59. Contact Us
Questions, access help, withdrawals, privacy requests, and complaints may be sent to:
Contact item
Details
Business
Empower Your Soul Coach, trading as Empower Your Soul
Address
Noord-Holland, The Netherlands
General email
Privacy email
Withdrawal email
Complaint email
Telephone or chat
0031 6 27 159 167
Website
Online withdrawal function
Use the contact or withdrawal option made available at empoweryoursoulcoach.com, or email [email protected].
Thank you for reading. Clear agreements are a form of respect. We appreciate every thoughtful step you take to understand your rights and responsibilities.
Appendix A — Model Withdrawal Form
Complete and send this form only if you wish to withdraw from an eligible agreement. You may also send any other clear statement.
Send to
Empower Your Soul Coach, trading as Empower Your Soul
Noord-Holland, The Netherlands
[email protected]
Online: use the contact or withdrawal option at empoweryoursoulcoach.com
I/We hereby give notice that I/We withdraw from my/our contract for the following product or service:
________________________________________________________________________
Ordered on / agreement confirmed on:
________________________________________________________________________
Received on (for physical goods):
________________________________________________________________________
Consumer name:
________________________________________________________________________
Consumer address:
________________________________________________________________________
Order number:
________________________________________________________________________
Email used for the order:
________________________________________________________________________
Date:
________________________________________________________________________
Signature (only if sent on paper):
________________________________________________________________________
A reason is not required.
Closing Note
This is the current Legal Information & Terms document for Empower Your Soul Coach, trading as Empower Your Soul. We may review it when our offers, providers, or legal duties change.
Thank you for taking time to read these terms. Clear agreements can hold a calm and respectful space. Pause and celebrate this caring step: you have chosen clarity, safety, and loving boundaries.
Affirmation: I can build my business with care. I am capable of creating clear and loving boundaries.
